Standard exchange from France, Belgium, Germany, the Netherlands and Luxembourg
Do you want to exchange one or more items for free? Check if they are eligible and follow our procedure.
Attention: you must keep the original packaging of the articles as well as the attached labels! You can exchange once all eligible products, in a single return shipment.
Only shipments to/from France, Belgium, Germany, the Netherlands and Luxembourg are eligible.
Exchange of articles
Only sportswear is eligible for free exchange, socks are excluded.
Customized items (eg by printing a logo) are not eligible.
To be exchanged, items may not have been worn, except for fitting. They can not have been washed. They can not smell the perfume strongly.
The items must be in perfect condition, with the tags attached if any, and placed in the original packaging.
The exchange of an article that does not meet these requirements may be refused (for reasons of hygiene or in view of the condition of the article).
An article is exchanged for an article of the same type (example: we do not accept to exchange a polo shirt for shorts).
How to exchange an item ?
Send us a message first to explain why you wish to exchange your item, indicate which size/color you wish to receive in exchange.
You have 14 days to exchange the articles, in one shipment. You can only exchange articles once.
Reuse preferably our packaging. You will find the return label in the package.
Paste the return label on the shipping label and return it to us via the same network (bpost or Mondial Relay). Keep the proof of deposit! You have nothing to pay.
You have not received the return label? Contact us.
If there is a difference in price, you will receive a refund of the difference in price or you will be asked to pay the difference by bank transfer before sending.
You can only make one exchange per order.